It has been my experience that sometimes messages don't travel the way the should in the work place. The book mentions that employees hardly get to see the person who is handing them the message. This makes it easier for the message to change once it reaches the intended person's hand. A company is often a very busy place. This makes it difficult for a manager to personally hand the message to an employee. This leaves a lot of room for errors to occur.
One thing managers can do in order to improve the downward flow of information is to make sure they choose the correct medium and carfeully analyze what it is that they want to convey to the employee. If a manager wants an employee to know something right away then it's not wise for the manager to send the employee an email. It will also save time if the manager carefully went over the message before he or she sent it out. This would allow the manager to see any flaws in the message. It's true that a manger is very busy, but these are steps that need to be taken if a company's information is to flow accurately and without any problems. Having another person read the message in front of the mnager may also help. Since the message will probbaly not be handed to the employee by the manger, it's important that they make sure it's accurate. Some mangers may not see that there is problem with the message and this is when having another person read the message before it's sent out will help.
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Yeah, its kind of sad to think, the hours we spend at work, we sometimes dont get to meet who's next to us in our cube or even the manager. Messages can get read differently in emails and its hard to express the importance of a message; rather then if it was in person, the employer would know the importance. Yes and errors can occur because of the miscommunication. I liked your statement,
ReplyDelete"One thing managers can do in order to improve the downward flow of information is to make sure they choose the correct medium and carfeully analyze what it is that they want to convey to the employee." Thats a great point. Though in the job market these days, managers can come off intimidating and people may be scared to face the manager with a message.